New Starter Trial Quiz – First Purpose

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Quiz

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1 / 38

I am on 7 good quality sales and it’s 5:25pm. The centre’s traffic is really slowing down. Today there is a cash bonus for $200 if I hit 8 sales. My ride to get me home is leaving, so I don’t know how I will get home. What’s the best way for me to hit my 8 sales and get a bonus?

(A) I should call and sign up a friend to hit 8 sales so that I can get the bonus and get a ride home.

(B) I should stop one of the last people in the centre and say whatever it takes to hit my bonus.

(D) I should text the group chat that I am on 8 sales even though I’m not, at least I’ll hit my bonus.

(E) All of the above.

2 / 38

It’s 8:15am. The morning meeting has finished. I am working at the Logan Hyperdome today with my good friend on the team and we are driving together. The map says we will make it by 9:00am, but my friend and I usually get a coffee on the way to site. The best decision is:

(A) Drive straight to site and get a coffee at the centre after we setup the site.

(B) Stop at our favourite coffee shop because I need that coffee to do sales.

(D) Text two others on the team that are working somewhere else and ask them to meet me at my favourite café to have a catch up before work. I’ll get my sales.

(E) Answers (B) & (D).

3 / 38

I’ve stopped a middle-aged mother and her 22-year old daughter in the centre and given an amazing pitch. The mother and daughter both work full time jobs and they make a lot of money. The mother doesn’t have a card on her, but she wants to support. Her daughter really wants to support and does have her card on her.

(A) I’ll sign up the daughter and change her age to 25 – she makes a lot of money.

(B) I’ll sign up the mother’s details since she’s of age, and just use her daughter’s card. I asked them both and since they’re family they don’t mind.

(C) To save the sale, I’ll sign up the mother’s details but use the daughter’s card, and then message my boss to make sure they change the card over the verification call.

(D) I’ll use the daughter’s card number to fill out the form, but then I’ll change the expiry date, that way it won’t get debited, and the mother can call the charity later to change the details.

(E) None of the above answers are good options.

4 / 38

Which answer below is a good line to use in my pitch?

(A) Do your first debit today, and then if it’s too hard call and cancel later.

(B) We want you to do it for 2 years, but a few months is okay.

(D) I’m a volunteer.

(E) None of the above.

5 / 38

Which answer below is a good line to use in my pitch?

(A) Here’s the phone number to cancel if you need to.

(B) If you sign up I’ll hit my target so please do it for me, please!

(D) The longer you give, the more lives you save. That’s why we want you to support for as long as you can!

(E) Answers (B) and (D).

6 / 38

How am I paid?

(A) I’m a contractor.

(B) I am paid as an employee, but I don’t get super, and I make an hourly wage.

(D) I am a volunteer.

(E) I am paid cash, and then my boss makes payslips for me to show the ATO.

7 / 38

What best describes First Purpose’s mentality towards sales?

(A) Money, money, money, just signup people that are ineligible who cares.

(B) Do good quality first, and the money will follow.

(C) Our company needs to be #1. That means if we’re not on top, our employees should break the rules to put us back on top.

(D) There is a lot of money available for those that work hard, work ethically and bring a positive vibe to the team.

(E) Answers (B) and (D).

8 / 38

I’ve just signed someone up. I’ve thought over the sign up and I never told the customer it was monthly.

(A) I did the feedback form… so the customer technically agreed. What will be will be.

(B) I should call my team leader or my boss. I need to tell them the name of the customer and explain what happened.

(D) I haven’t pressed “Clear Form” yet on the iPad… that means I have the customer’s phone number. I can definitely call the customer on my personal cell phone and tell them it’s a monthly donation.

(E) All of the above.

9 / 38

I just hit 50 sales for the week. I feel so confident that this week I will get 0 cancels. There is a bonus if I hit 55 sales for the week. Even if I get 5 more sales that all cancel, and none of my other sales cancel I will have 91% success rate off the first debit.

(A) I should just do 5 quick poor-quality sales because at the end of the day 9% failure rate is still really good.

(B) I should call up 5 friends to help me hit 55. This bonus is huge!

(D) I should never aim to do poor quality sales, end of story.

(E) Answers (A) and (B) are the same.

10 / 38

What is an IFD?

(A) Inferior Finished Decline.

(B) Instant Fake Debit.

(D) Instant First Debit.

(E) None of the above.

11 / 38

It’s Friday. We have a team bonus for dinner and drinks! We need 150 sales to hit our target. It’s 10:00am and someone on the team just scored our 150th sale! A friend of mine on the team just called me and said let’s leave work early and have some pre-drinks before dinner.

(A) The company hit its target so it’s fair if I leave early.

(B) The dinner is at 6:00pm, I want to prove how much I care, so I am going to stay back late until 7:30 and when I get to dinner everyone will think I am the hardest worker.

(D) I’m being paid by the hour, and if I leave without telling anyone I will be unfairly paid for work I did not do… It’s best I remind my friend this and suggest we ask the boss or do our work until our shift finishes.

(E) Answers (A) and (D).

12 / 38

I have reached the payment page of the signup form. The customer’s card expires too soon, and so the Waysact system says the card must have a later expiry date. I should:

(A) Change the details of the expiry date and I won’t tell the customer.

(B) Change the details of the expiry date and I will tell the customer so that way it’s not fraudulent.

(C) Change the card details and I don’t tell the customer, but I call my team leader or my boss so the verification team can fix it.

(D) This is a trick question… the Waysact system cannot detect if cards expire too soon.

(E) None of the above.

13 / 38

The Waysact/Evergiving system is:

(A) A made-up thing designed to trick me on this test.

(B) A piece of software that employees can login to, where they can sign up customers to donate to charity clients.

(D) Software that can be glitchy… therefore it should be refreshed every day before I start doing sales.

(E) Answers (B) and (D).

14 / 38

Pressing the “Send SMS” button is useful because:

(A) The customer’s phone number can be verified on the spot.

(B) The customer receives an additional form of communication from the charity, making them feel more secure.

(D) It makes sure my internet is connected. This is really important on IFD campaigns.

(E) All of the above.

15 / 38

What should I do if and IFD fails?

(A) Demand the customer explain why they lied about their account balance.

(B) Just press save again and deal with it later.

(D) Ask politely if the customer has enough funds in his / her account.

(E) Answers (C) and (D).

16 / 38

How many sales in a day is “Red Zone”?

(A) 1-2.

(B) 5+.

(D) 3-4.

(E) All of the above.

17 / 38

How many sales in a day is “Blue Zone”?

(A) 1-2.

(B) 5+.

(D) 3-4.

(E) All of the above.

18 / 38

How many sales in a day is “Green Zone”?

(A) 1-2.

(B) 5+.

(D) 3-4.

(E) All of the above.

19 / 38

What’s the best way to see if my quality is good?

(A) Compare it to someone else on the team. Whoever is better has good quality.(A) Compare it to someone else on the team. Whoever is better has good quality.

(B) The verification calls. That’s where real quality is.

(D) Count how many feedback forms I have done.

(E) Ask First Purpose what my 1-month attrition, my 3-month attrition, and my 6-month attrition are. This is the only real test to a company and a charity client about a fundraiser’s quality.

20 / 38

Please complete the sentences:

I did 20 IFD sales this week and 1 cancelled on the phone. One month later, 2 sales failed to make the next successful debit. My success rate on the phone verification calls is _____%. My overall success rate for those 20 sales to make the first schedule debit is _____%.

(A) 90% & 75%

(B) 80% & 99%

(D) 100% & 100%

(E) 98% & 77%

21 / 38

What is a test and measure card?

(A) A tool used to measure how many cancels I get in a week.

(B) A tool used to measure how many times Waysact needs a refresh.

(D) A tool that doesn’t exist.

22 / 38

Why are IFDs useful?

(A) They ensure a customer, who did not plan to donate today, is a good quality donor as they have excess money available.

(B) They help the charity save more lives, because technically, the customer may give 13 times in a year, not just 12 like a typical on a non-IFD sign up.

(D) They are not a good thing.

(E) Answers (A) & (B).

23 / 38

I have stopped and pitched someone, and they want to sign up. They are a good age (45) and they love the charity. They want to give $49 a month. They said they can definitely afford it because they get $472.15 a week from the disability pension, plus they just cancelled another charity after 4 months and wanted to do a new one.

(A) I will change their pledge to $25, that is a more afford amount.

(B) I will do as they want and sign them up.

(D) I will mark the customer down as “Professional” or “Domestic Duties” and sign them up.

(E) I will try and upsell the customer to something like $59, $472.15 is heaps and they can afford it.

24 / 38

There is someone working in a retail store near my charity booth. I am pretty sure we find each other attractive. The person I am working with says it is cool if I approach them.

(A) While wearing the charity uniform, as an ambassador for that charity and an ambassador for my company I will not approach anyone in the centre with those types of intentions. That type of behaviour should not be done while I am working.

(B) I’m pretty sure I know when someone likes me back, so I’ll approach them.

(C) I dare the person I am working with to approach the person working at the retail store and ask for their phone number for me.

(D) I am not allowed to talk to strangers.

(E) All of the above.

25 / 38

I am signing someone up. They have everything they need to sign up except their phone number. They said that they have had the phone number for years but cannot remember it. I want to finish the sale so I should:

(A) Ask the customer to give me their friends phone number, and to get their friend to answer the verification call.

(B) Ask the customer if it is okay to use my own phone number.

(C) Assume the customer is a poor-quality sale if they do not know their own phone number and refer the customer to the website.

(D) Type in a random series of digits – a phone number is not important if I get the card out.

(E) All of the above.

26 / 38

Choose the BEST answer to this question: What should I always bring to site?

(A) My iPad.

(B) Feedback Forms.

(D) A name badge.

(E) All of the above.

27 / 38

Someone I am working with has just signed up an underage donor. I should:

(A) Ask them how old they were. (If it’s only a few months away from the minimum age it’s okay.)

(B) Report the fraudulent behaviour to my boss right away. I am aware this is a crime and I can be implicated if I do not report it.

(D) Tell the person I am working with to go home. When you commit fraud, you have to leave.

(E) Mind my own business and try to get a good quality sale.

28 / 38

Someone I am working with has just forged a donor’s signature. I should:

(A) Quickly stop them from pressing save. The feedback form and the iPad must match!

(B) Cancel the sale and tell the person I am working with to be careful.

(C) Report the fraudulent behaviour to my boss right away. I am aware this is a crime and I can be implicated if I do not report it.

(D) Mind my own business and try to get a good quality sale.

(E) None of the above.

29 / 38

It’s mid-week and I have work tomorrow. People from work are partying tonight and there’s talk they’re getting super crazy till the sun comes up. I have been invited. I should:

(A) Tell them employees are not allowed to have fun when they’re not at work.

(B) Report them to my boss because he deserves to know.

(D) Whatever I, or anyone else that works at First Purpose does outside of work hours is our business, and our right. That being said, I have made a commitment to this job, so I will show up to work on time and in a professional state ready to do my job.

(E) Go to the party and bring my iPad, maybe I can sign up someone who is intoxicated.

30 / 38

It is the end of my shift and I have missed my target. A few people from work are meeting up at a local pub to get a drink and some dinner. It would be acceptable if I:

(A) Went to the pub with my iPad, my uniform, and some merchandise to try and get a sale.

(B) Went to the pub with my iPad only, and tried to get a sale.

(D) Went to the pub solely with the intention to try and get a sale.

(E) None of the above.

31 / 38

I am working with someone and we are tied in sales. We have made a playful wager that the next person to get a sale owes the other a fruit smoothie. The person I am working with has stopped, pitched and is signing someone up. They are about to win! I should:

(A) Interrupt the sale and try to “burn” it to make sure I do not have to owe them a smoothie.

(B) Ask the customer to sign up with me instead. This is playful and this way I can win.

(D) Become really frustrated, upset, and make the person I am working with feel guilty or bad for beating me.

(E) Hide the merchandise from the person I am working with – that’ll team them!

32 / 38

At First Purpose a clawback is defined as:

(A) A customer that returns to the charity booth to attack.

(B) A customer that debits for the national

(C) A sale that was paid for initially, but then fails to debit enough, calls to cancel, or simply fails to meet the agreed terms between First Purpose and the charity client and so must be paid back to the charity client by First Purpose.

(D) A customer that wants to debit a different day then the day on the form.

(E) A fundraiser that has improperly signed up students who are not working.

33 / 38

In the fundraising industry the word “attrition” is defined as:

(A) The calculation of fake phone numbers.

(B) The calculation of successful debits in that particular financial year.

(D) The calculation of young vs old donors.

(E) The calculation of any donors that no longer donate.

34 / 38

What age range represents an ideal average age for most charities?

(A) 21 – 80 years old.

(B) 45 – 65 years old.

(D) 21 – 26 years old.

(E) 33 – 39 years old.

35 / 38

At First Purpose who pays for attrition?

(A) The customer.

(B) The charity.

(D) First Purpose.

(E) I do.

36 / 38

What type of clothing should I NOT wear to work?

(A) Ripped jeans or ripped shirts.

(B) Shirts with logos or phrases on them.

(D) Revealing or provocative clothing such as: stilettos, singlets, short skirts, booty shorts, or tube tops.

(E) All of the above.

37 / 38

I am working with someone that is really distracting. They are on social media, they are leaving the booth every 10 minutes for a “smart break”, they keep trying to talk to me while I am trying to work. In this case I should:

(A) Try and encourage the person I am working with to stay focused and get them engaged as best I can. I’m smart enough to know that my day will be more successful if the person I am working with is working hard like me.

(B) Get really angry and threaten the person I am working with.

(D) Call my boss. It’s really important he knows about this right in this moment.

(E) Try and make the person think they’re in trouble by lying that I have reported them. That’ll make them work hard.

38 / 38

I have tried to encourage the person I am working with to focus and get engaged. They have not responded well to this and their mentality and behaviour is actually limiting my chances of having a successful day. I feel unsure how to further address them, because I am not his or her trainer / team leader. I should:

(A) Leave work for the day, better I check out then waste my time.

(B) Call the person I am working with an UBER and tell them to leave the site.

(D) Call the security and ask them to make the person I am working with leave the centre.

(E) All of the above.

Your score is